He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. mercy doctors near strasbourg. The return was being sent from the UK to Israel. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. What should I do now? paypal case closed but no refund. We encourage you to continue working with the seller to see if you can resolve the problem. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. This content may be old or outdated. Get Morning Report and other email newsletters. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. All you need is an email address. Unfortunately today it still says pending for the refund. He did a nice job on the interior windows. I wish I read reviews online about their business before sending them money. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Contrary to what the company said, its decision isnt final. It is so frustrating not having any communication. more than likely they were the ones who closed the account which could explain why no one at Chime . Getting in contact with paypal has been spotty, so far only been able to get what . Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. The $6 cost to buy the card is non-refundable. I realise with covid things might be slow. No replacement and no more contact received. I was robbed of my money on usenet.nl. Does it matter if the case is already closed? Christopher Elliott is the chief advocacy officer for Elliott Advocacy. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. That seems a little suspicious. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". You can check the status of your case at any time in your Resolution Center. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". . @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. Were sorry for any problems you may have experienced with the transaction(s).. To which he basically said, thanks for calling and put the phone down . I still haven't received any refund from PayPal, 5 days have passed . Additional non-returnable items: When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . Account . Case Report Specification. A: Wow, that was fast. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. by . Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. 4,200,536 reviews on ConsumerAffairs are verified. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. Product Details The Master 76.2-cm (30-in.) I filed a complaint with paypal after ordering items in July. Leave the Archive. Fill out the form addressing your reason . Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Was this ever solved? By browsing this website, you consent to the use of cookies. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. I do not believe PayPal really investigated my claim. Once a case is closed, it can't be reopened or escalated to a claim. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. PayPal Reviews. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. PayPal Refund Time. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. Clearance dates for refunds are estimates, hopefully may clear on monday? If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. The item was tracked as far as the city but then nothing else. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. However, it took 2 or 3 days to state this claim. No, you do not always have to return the item if the seller does not bother to respond to a dispute. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. No replacement and no more contact received. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. Roma II massage table is ideal for students to use in the classroom or on the move. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. For more information, please see our Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. PRESTO refunds are sent using Interac e-Transfer or direct deposit. i purchased a graphics card for my son on 12th April for 383. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. He then agreed through the case to accept a return for a refund. This content may be old or outdated. however the customer support person . I keep my account in euros, but these charges were in dollars. Paypal have now closed the case and I . Visit the PayPal Business Resource Center. its fraud stealing however you look at it i am so angry but i wont give up. PayPal snubbed me after a fraudster shut my account. Christopher Elliott, King Features Syndicate, Inc. 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If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. PayPal claims it thoroughly reviewed your claim for unauthorized account use. Claims and disputes life cycle. Edge (PC) From the 'Settings and more' menu, select 'Settings. It's important to know that disputes which are not escalated within the 20 days will be . paypal case closed but no refund. Find Transaction for Refund. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. hi. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. I opened a claim on August 6th. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. You've already filed a case for this transaction. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. Having the same issue. Below ar Yes . Enter your Username and Password and click on Log In ; Step 3. This content may be old or outdated. Visit our fine dining destination today. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". . No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. The Post Newspaper. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Find the transaction for the payment that you want to raise a dispute for refund and click on it. thank you for calling PayPal ".which confused me even more. Of course, you should not be liable for a transaction you never made. By browsing this website, you consent to the use of cookies. There is a lot of confusion from people in regards to eBay and PayPal disputes. how long did it end up taking to get your money back. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. I want a refund. You filed a local police report. Closed paypal caes can not be reopened link. 1999-2023 PayPal, Inc. All rights reserved. Saleh Tavassoli, Berlin. A review of your paper trail between you and PayPal raised a few red flags. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. 2) Significantly Not As Described (SNAD): The customer states the . I would like PayPal to refund my $303. It is not what they offer. How do I . The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . This seems a very fast response, considering they said it would take up to 10 days to investigate. So an item not received case that I had opened was closed in my favour on April 25. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. Hi, I have very similar problem but at this time I am seller. Save my name, email, and website in this browser for the next time I comment. I said no, and as he canceled the item, so could he refund the money. You are viewing the PayPal Community Archives. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. who am i supposed to believe! We use intelligent software that helps us maintain the integrity . I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. The return was being sent from the UK to Israel. Is there a way to open it again? All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. Click on "Report a Problem" to open what the company calls a . We require contact information to ensure our reviewers are real. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Its not just the swiftness of PayPals verdict thats troubling. I dont recognize the recipients. I just fear I wont get my 2 grand back. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Something needs done as i am obviously not the only person. This means that PayPal will step in to review the case and decide whether a refund should be paid. Q: I recently received an email from PayPal that said Id sent a $303 payment. Visit the Resolution Center to view the status of your case. did you receive your refund yet? Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. For more information, please see our Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Let the seller know why you're closing the dispute, then click Close dispute. For $10 a month, GrubHub+ and Seamless+ will . i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. I fear that the seller may have has refund remorse and withdrew the money out of her PP . This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. This will show you the details of the transaction like below. Click the "Appeal" button next to the case you want to appeal. I contacted PayPal on your behalf. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. How can I appeal PayPals decision on my case? I immediately reported the transactions to PayPal. You are viewing the PayPal Community Archives. I want a refund Case Closed, it says. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. You'll need to contact the recipient and request a refund. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Cookie Notice Cookie Notice Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And on case details it says .."The case was closed in your favor!" The most common answer is to telephone PayPal support. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? PAYPAL ACCOUNT HACKER. I am a bot, and this action was performed automatically. Cookie Notice Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. Is there anything you can do to help me? If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. You've already filed a case for this transaction. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . Is it OK if we also use cookies to show you personalized ads? PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. About a month ago, I needed a motion activated s. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. paid in the states. Answer (1 of 37): No. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! So we asked customer for proof of damage after that to return part for full refund. Chargeback: Buyer contacts their card issuer and requests a refund. What happens if there is no money in her account to refund me now? This is how you can do that: Log into your PayPal account.