Privacy Policy and Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. Himbergers case is about more than a company that tries to keep your money. Become a subscriber to support our journalists. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. . If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. Vivid Seats will provide you with a form to complete. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. Event date, times, venue and subject matter (collectively Event Details) may change. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. Can I get a refund for my Marriott Vacation Club Points? Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. The hotel gave me a refund for our room even though it was too close to the show date, he says. RYADD was also forced to settle with Virginia authorities over the same practices. Yes Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. . The event kept getting postponed and now he cant get his money back. Aisle Seats . Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Our help is free. Information about Covid-19 Vivid Seats is closely monitoring . This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. There is no need to contact us right now, the website reads. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Ticket marketplaces like Vivid Seats do not control these decisions. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Live Nation, Vivid Seats Sued for Coronavirus Refunds If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). 1650 Arch Street, Suite 2210 Our mission is to connect customers with individual ticket holders and amazing. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. On December 13, 2022, I received the tickets from Vivid. and will not be eligible for a refund. Terms of Service apply. No wonder its tickets are so expensive! If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Its going to give more credence to your chargeback claim. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Thats over 18 months after we bought the tickets, he says. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. You can also email us or check out our FAQs.Well be with you ASAP. Events may be canceled by the team, venue, performer, or promoter. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Contact Customer Service | Vivid Seats If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. I couldnt even find out if they offered a credit or refund, he says. Vivid Seats respects the intellectual property of others, and we ask you to do the same. Can I get my 173,116 Chase Ultimate Rewards points refunded? By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Wondering what else DoNotPay has up its sleeves? If youre on a monthly payment plan, payments will be stopped while the park is closed. This site is protected by reCAPTCHA and the Google To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The exact delivery location for Special Delivery orders will be designated by the seller. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. This email will be used to sign into all New York sites. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. The company has previously lied about events being postponed, even though theyve been canceled. Vivid Seats will determine when an event is cancelled based upon the best information available. Vivid Seats Settlement - Home I contacted Vivid Seats on Himbergers behalf about his event tickets. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision.