Instacart tried telling me it was because I ordered a lot of items. You can find the breakdown of specific fees here. As always, Instacart Express members get free delivery on orders over $35. While this is the minimum amount you’ll need to pay, the delivery fee is dependent on the size of your order and the delivery time you choose, therefore it can cost more than $3.99 if you order less than $35 worth of grocery items. There will be a clear indication of this when you are choosing your delivery time.Delivery fees start at $3.99. It’s the first time I’ve seen it. Update: Since we wrote this article in January 2018, Instacart has changed its policies. Call our dedicated Senior Support line if you need help with your order:Begin typing to search, use up and down keys to navigate, enter to selectA service fee applies to non-alcohol items for non-Express customers and typically starts at 5% ($2 minimum). This fee may be applied to your order in accordance with local laws depending on the address of the store. The service fee is essentially a donation to Instacart. : This tax applies only to orders within the city of San Francisco. InstaCart automatically tacks on a 10% “Service Fee” to every order you place, but you can actually opt-out of this fee to save 10% on every InstaCart order you place.. Update: Since we wrote this article in January 2018, Instacart has changed its policies.Instacart now charges a service fee for 5%, with a minimum of $2.You can no longer choose to waive the service fee.

Sometimes instacart bakes it into the $7 fee we get paid, if the order is small. Instacart charges fees based on the services being offered. For reference a gallon of milk is about 9 lbs. Create an order as you usually would in the app or on instacart.com; You can see the heavy order fee in the order subtotal; Select the Review link to see the heavy items in your order; You can adjust the quantity of these items in the pop-up window to avoid or lower the heavy fee; Bottle deposit and bag fees. The default tip is 5%, or it can be the percentage you chose for your most recent order, with a minimum suggestion of $2 per individual store delivery.

I had no clue IC charged any extra for heavy items (let alone that much). These fees may be applied on some or all of the items in your order in accordance with local laws depending on the address of the store.

To find more information about your state’s bottle deposit fees, please visit Like any other service or product, taxes are included in the order totals on your delivery receipt that’s emailed to you upon the completion of your order. 100% of your tip goes directly to the shopper delivering your order. Unfortunately, many customers abuse this service and bulk order heavy items which are sent out in batches to be delivered for a minimal fee.

The tax and/or fees you pay on products purchased through the Instacart platform are calculated the same way as in a physical store. Call our dedicated Senior Support line if you need help with your order:Begin typing to search, use up and down keys to navigate, enter to selectInstacart charges fees based on the services being offered.

As always, Instacart Express members get free delivery on orders over $35. Just thought it was kinda funny how Instacart is willing to charge a heavy order fee starting once two 24 packs of water are ordered. Tips are optional and may be adjusted up to 24 hours after your delivery is complete.You can modify the tip both while placing an order and after delivery is complete.You can rate any replacements if applicable, and select a tip There will be a clear indication of this when you are choosing your delivery time.Delivery fees start at $3.99. I deleted out all the items the fee was charged for before I checked out and it still showed on there. The fact that you got charged a heavy item fee has no relationship to what Instacart decides to offer a shopper to buy the items. The fee is applied if the total combined estimated weight of these items is above 50 lbs.You can always review which items qualify for this fee before you place your order.To find out which of your item(s) are associated with a heavy order fee—Create an order as you usually would in the app or on instacart.comYou can see the heavy order fee in the order subtotalYou can adjust the quantity of these items in the pop-up window to avoid or lower the heavy feeItems at certain retailers may have a weight limit and be unavailable for purchase.These fees are collected in accordance with local city and state laws where applicable. 49 lbs or greater, it's $5.

After the items in your order have been picked and packed, a personal shopper will start the delivery process. Visit We encourage tipping as a way to show Shoppers appreciation and recognition for excellent service.

Shop at a variety of stores with free delivery on the entire order *The service fee covers a broad range of operating costs including shopper operations, insurance, background checks, and Instacart Care.

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