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"They don't care what your wallet looks like, or what your car you drive. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury . The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. The bathroom had poop on the toilet when we checked in. Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Steakhouse, As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. I would recommend it if you can handle the unfriendliness of the staff. The worst bed we have every had. Prices for cribs and extra beds aren't included in the total price. Great location - show map, great breakfast and restaurant and the pool is our favorite the decorations are amazing. But the complaints stop there. We stayed here with our two kids. Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. The bathroom had poop on the toilet when we checked in. Wish there was a hot tub for the grownups but no biggie. This is not a rash, these are bites! It seems that communication was lacking in your case, I apologize. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. All rights reserved. Guests are required to show a photo ID and credit card upon check-in. A cable satellite TV is offered in each air-conditioned room at The Academy Hotel Colorado Springs. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Each review score is between 1 and 10. The good news? Made beds, replaced towels and amenities. Disappointed that bar closed at 10pm on Friday & Saturday, Bartender on Friday was not real friendly. academy hotel colorado springs bed bugsbig sky gift shop missoula airport. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. NEVER again! didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. This is definitely going to be our go to when spending a night in the Springs. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Breakfast is unreal. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. Great to have an omelette at breakfast! The Hotel has a regular pest control program in place. Service was amazingly efficient. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Examine your luggage carefully while repacking and when you return home. Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. Omlet station was great the rest of the food cold and old. Location off highway was amazingly easy. There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. 2023 Expedia, Inc., an Expedia Group company. The room was not very clean. PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. Cancellation and prepayment policies vary according to accommodations type. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Lock in the lowest price from these sites. NEVER again! We verify reviews to ensure the traveler booked with Expedia Group. The Academy Hotel Colorado Springs has been welcoming Booking.com guests since Dec 5, 2012, Top Location: Highly rated by recent guests (8.9). Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. Weird. Local, Food was outstanding! The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. I really didn't know about bed bugs at the time. 8110 N Academy Blvd, Colorado Springs CO 80920 Super 8 U S A F A North 1.13 Miles Away 8135 N Academy Blvd, Colorado Springs CO 80918 Days Inn 1.15 Miles Away Yet when I called the hotel from an outside phone to book a room there were several rooms still available. Copyright 2020 Scripps Media, Inc. All rights reserved. Oh, & rooms were almost sound proof! Such a treat! Management doesn't seem to care much. Great property as a lay over or destination! I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy. Breakfast staff not so hospitable. There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Rooms hallways ,pool area, dinning area. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. I loved it! You can sort and/or filter them by time of year, review score, and more. Site content 2006-2019 Maciej Ceglowski NEVER again! You can only leave a review within 28 days after check-out. Pizza, Thanks! The facility was a great experience for the modest price. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. I liked the layout for the bathroom area. Unfortunately, he was the only one during our stay there that was friendly. Use cautionwhen using pesticides and always follow label directions. Reserved 2 rooms, 1 king & 2 queens. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Lamp didnt have lightbulb. We've sent you an email so you can confirm your subscription. She contacted me later in the day and said she would e-mail me their report. I got bitten all over my arms and legs. Guests submit their subscores and their overall scores independently theres no direct link between them. Sincerely, John Wilkins/Owner. Is there a laundry facility in the hotel? From: The east and west. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. The sink and tub did not drain/drained exceptionally slow when you turned the water on so you were standing in dirty water, or spitting your toothpaste out in a bowl full of water. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. "We've done $2.5 Million homes. Beautiful property! I liked the amazing breakfast! The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. The indoor pool was great, the bed's were comfortable. Comfortable bed, quiet, excellent breakfast! Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. The pool was nice and warm The hotel is clean, the pool is great, and all the little extras make it a great place for families. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Tasted delicious and the staff was friendly, hard working and good at their jobs. These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". Disgusting! Beautiful little hotel Check your booking confirmation email to find your booking number and PIN. All staff members were amazing! Server was very nice as well. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. The bathroom had poop on the toilet when we checked in. All rights reserved. I really didn't know about bed bugs at the time. Check around the edges of the box springs. NEVER again! Front desk amazing. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Surprisingly good place with an interesting main lobby / restaurant area. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. I was not told that the rooms all along the hallway we being renovated. This is not a rash, these are bites! There's nothing I didn't like. Room was a nice surprise- nice size, comfortable beds and chair. Sign up and we'll send the best deals to you. They also have very strict protocol on handling complaints such as this. Breakfast, Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Frequent visitors over many years and always pleased. Also the heater in my room didnt work I had to use a portable heater to heat the room. The breakfast was awesome. This place is such a gem!! Made beds, replaced towels and amenities. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. Nice spacius and clean Give Light and the People Will Find Their Own Way. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Sincerely, John Wilkins/Owner. Top notch guest services. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. One of the best places I have ever stayed. Its an older hotel, but its clean and the free breakfast makes it a must stay. Good inexpensive place to stay with a very good staff. Dinner, Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. "That tells me right there in plain black and white that it's getting worse.". You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. * Complimentary Breakfast: Reviews are most valuable when they are original and unbiased. "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said. I really didn't know about bed bugs at the time. A chef was available to make made to order eggs/omelets! NEVER again! I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please see our partners for more details. Breakfast is excellent for a hotel breakfast. Service was excellent and employees were here helpful and friendly. Lock in the lowest price from these sites. NEVER again! It's a two bed room. (Click on the Red Icon to view detailed bed bug reports.) Is the indoor pool heated all year round? All of which have experienced no problems. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. We went back to the area for spring break and decided to stay there again because of the location and price. In hotel restaurant had a limited menu but there were many restaurants and Walmart within walking distance. A 24-hour reception greets guests of The Academy Hotel. We all have bed bug bites all over us and they are very uncomfortable! Seafood, Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . We went back to the area for spring break and decided to stay there again because of the location and price. Great breakfast, great staff , overall a great experience. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 1602 out of 2735 reviews" ", Rating 8 - Good. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. Great place to stay, great location and awesome breakfast!! The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. We went back to the area for spring break and decided to stay there again because of the location and price. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. This material may not be published, broadcast, rewritten, or redistributed. Overall, okay. Nice spacius and clean Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. The front desk staff were excellent as well as the Hotel itself. Booking.com. It seems that communication was lacking in your case, I apologize. But this would have been bearable had the staff not been downright snotty and rude. Booking.com does not accept responsibility or liability for any reviews or responses. Its the best place we have ever stayed. "Roaches are a thing for some people, rodents are a thing for some people, bed bugs are a thing for everyone. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included Room 238 had bedbugs. Guests can work out in the on-site fitness center or indoor pool. I did not like how dark the place was, and how murky the pool was. Tenants and landlords - bed bugs in residential premises. We enjoyed the warm indoor pool and the breakfast options. From complimentary high-speed internet to plush beds, this hotel has it all. We stayed at this hotel last summer, June 2010, and left with some bites on us all. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. I would definitely stay again! Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Rooms are clean and nice but not sound proof. Amazingly clean. We also missed the free breakfast because it ended at 9am. A chef was available to make made to order eggs/omelets! This was for the price a grand slam! Highly recommend. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. They also have very strict protocol on handling complaints such as this. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . I was not told that the rooms all along the hallway we being renovated. Get exclusive access to members-only deals by email. When she woke the next morning she had almost 40 bites across her body - back, arms, legs, buttocks. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Buffett had a little bit of everything., The room was very nice, clean and in great condition. The eggs are almost impossible to see when laid on most surfaces. WiFi is available in all areas and is free of charge. And it can happen anywhere. We all have bed bug bites all over us and they are very uncomfortable! This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates The free breakfast was awesome, more than I was expecting in a free hotel breakfast. This is a particular problem for hotels, motels, and apartments, where turnover of occupants is constant. "Before I even bring my bags into an into a hotel room at all. All content should be genuine and unique to the guest. The Academy Hotel 719-598-5770 8110 N Academy Blvd Colorado Springs CO 80920 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. The place was super clean. Great value! Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. For convenience, each room includes a refrigerator and a microwave. Bedbugs in room. Sincerely, John Wilkins/Owner. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. - Terms of use - Privacy - Disclaimer. Colorado Housing Connects can help you navigate housing information and resources. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. * Check-In: 4pm | Check-Out: 11am Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. The pool looked nice but didnt get a chance to enjoy it. The number of extra beds and cribs allowed depends on the option you choose.