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Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Distribute your ship phone number to friends and relatives. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. The Holland America Line Rewards Visa Card earns 2 points per $1 spent on all Holland America purchases, including onboard purchases, and 1 point per $1 spent Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Depending on the handset and the carrier the user may be required to select Roam on the handset. HAL reserves the sole right to determine the method of compensation made to guests. Started August 27, 2021, By To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Florida_gal_50. I have $550 onboard credit from different sources for a 14 day cruise. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Printable luggage tags are available at the Online Check-In start page. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. (Remember that checked baggage might not be accessible at all times.) Thus the various reports on this board about getting money back, spending in casino, etc. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all Unused TA credits were credited back to our credit card at the end of the cruise. Your baggage will arrive in your stateroom later that afternoon. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Crew Appreciation: Receive prepaid stateroom gratuities on board. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. If we do not have your information by this deadline, you will be unable to sail. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. Please log in to purchase your shore excursions. You will need to provide health certificate documentation for the animal in your ports of call. Youth Staff cannot assist in the washroom in any way. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. You may select to print as many as you need for your vacation. Unused TA credits were credited back to our credit card at the end of the These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. That is ridiculous. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Dial 1-800-993-5483 (US). of your seating request will be listed on your Cruise Contract. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Please contact us or your travel advisor for more information. Oh, well, the bottom line is the money is not available to spend. Unsure of your next cruise? (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. railings, buttons, door handles, countertops, faucets, etc. A 3% service fee will be added to your onboard account for all cash advances. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. Login to your account before you ever step onboard to get prepared for your journey. . From time to time guests encounter transportation delays in getting to their cruise ship. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. of disembarkation. Hopefully this will clear up the issue. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Or please visit royalwed.com. By Guests are urged to complete the Online Check-in process before leaving home. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Started June 21, 2021, By We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Also, you will need your ship card when you disembark. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Must Book By Mon, Feb Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Learn more. Zealand, these policies and the legal drinking age apply to guests 18 years or over. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. No more waiting for printed cruise documents. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. An additional charge may be applied. Children ages 3 - 6 years old have a sign in and out policy. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. popular and unique itineraries. I prepaid a drink package and soda cards and 2 excursions. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Travelers diarrhea (TD) isthe most common illness to affect travelers. In Seattle. Cash Advance: Cash advances are available at the Guest Services. It is also a good idea to bring your prescription for eye glasses or contacts. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Your travel advisor can provide you with additional information if you are interested in this option. All cash advances are subject to restrictions. It is not that unusual to be given incorrect information by HAL customer service reps. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship.