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Im thinking that maybe I am just expecting that the things I buy should last forever!? According to your screenshot, it seems this issue is persist in your own Teams meeting. (Now I only have a bip! @jeanfranco81871. To mute the device, click Mute. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? All good now. Plantronics 4200 UC, 1- Using iPhone 12 So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Explain that one? I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Deal. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. My problem seems to come from my Plantronics software installed with the Plantronics headset. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. any ideas what's happened? After installation of the software, it adds a windows notification as well that you need to turn off . On my HP ProBook 450 G4 i have the same Problem. Possible Human Interface Device conflict or missing drivers. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne 4. 6. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. While the call is active, mute the call from the device or Lync. I'll apply the same workaround: switching to beeps. You saved me a new unit or limiting to audio listening only. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. I have four headsets all of them are Plantronics edge. To mute or unmute your headset, click the headset icon in the System Tray. I have the same problem. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. You can also set mute off alert to tone only. in most companies like mine installing any other software is prohibited. Click Start, then Control Panel. @daveblankenship. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). 5. J recently had the same issue, but I'm using a Plantronics headset. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. I have the same issue. . (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. 2. That is until the mute button is clicked. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. Running in to the same issue with my Legend. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . The headset will continue to give a triple beep every 15 seconds. Wearing the Voyager 5200, tap the call button to test sensors. Pretty annoying to say the least. Free shipping for many products! Kindest regards, You could check Teams version from here. Hm, I haven't experienced that through the computer, only via telephone. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Click on Sensors & Presence. SHOW DEAL. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. 1. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. While the call is active, mute the call from the device or Lync. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. Kindest regards. @lorisvalentini. I have asked MS to make an option to turn off the feature that was added in the update. For Example. The following article provides information about the Dell WH3022 Pro Stereo Headset. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. Turned off ANC to see if it will make a difference. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Cookie Notice Check Price at Amazon. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. It's a great product, but while i can change volume and mute calls . While the call is active, mute the call from the device or Lync. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. View orders and track your shipping status, Create and access a list of your products. User experience lays down on the ground here! the unfortunately discontinued Bose Headset II earpieces. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How do I unmute my Plantronics headset? After logging in you can close it and return to this page. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. And the so called voice system never works. Headset Mutes Automatically (16.3.240) - Microsoft Community Hub I did the test above (covering the noise cancellation sensor) and my problem went away. Mohamad Kabeel. https://drive.google.com/file/d/1zpXRWMd daniel daniel 3. Find answers to your questions by entering keywords or phrases in the Search bar above. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. The speech? This is delivered by your headset manufacturer. The headset control buttons do not work when I use softphone. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. You can also use the volume on your computer to affect the volume heard over the headset. I'm relieved I can get it to work, but what utter nonsense to put people through. (There are ways to make it visible without it connected but that is outside the purview of this post.) platronics sent me a new one and the same problem. Very annoying for an expensive headset. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). You are a hero. No new developlemt with this issue? Can we please get these settings back? If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. Avail 10% OFF Coupon Code. The desk phone talk button on the base will turn solid red when the headset is muted. Quickly toggle the mute function via the controls on the headset. "my headset is stuck on mute and yes i have try the mute - Best Buy Special Bargains! Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I can hear callers but they cant hear me. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. You can mute the Savi Office in three different ways, which are described below. It works!! For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". Before everything worked fine. With mute still on, end the call (either from the device or Lync). The headset already gives an in-ear mute on, mute off (configurable). Doing it here won't move things I think. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. I completely believe this is microsoft messing around, not Plantronics. First thing you do is make call then check to see if the mute is on! Mine has same problem too. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. I have exactly the same problem, also using Aftershock, it drives me nuts! OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Set up a conference call. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. The title Admin is a community setting and does not reflect my role. 0 Likes Reply GZawadzki replied to mschlaudraff Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. make sure that you have your headset selected and that your headset is powered on. 08-20-2020 10:36 AM. In Teams I try to stay on mute when not talking, so am frequently on and off mute. . I have tried cleaning microphone with Alcohol and then using compressed air. Plantronics Voyager 5200 Troubleshooting Guide - Headset Advisor You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. To mute a call you need to briefly press the mute. Plantronics Headset Auto-Mute Fix - ACC Service Desk When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. Edit: I just got the legend to work too. the logitech logo on a silver button). Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. If I use the laptop default, build in speaker, the issue is gone. We are tracking an auto mute issue but it is within SFB Mac app itself. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. The other alternative they suggested to me was to join the Teams meeting through a browser. /edit: The issue is in a computer app with computer audio. Need help finding the best headset for your situation? My PLT V5200 headset often: 1. It has been a while, how is everything going? Sure enough mine had the red light on . Picking it back today, I decided I wanted to know the reason and I found it and a solution. Thanks for the post above, it helped me! Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. I considered it broken and bought a new one. Can you please file the bug through the Help/Report an issue. To unmute the device, click Unmute. Anyone see the Voyager 5200 and Legend mute buttons stop - Reddit It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. Try this - put a piece of tape over the two holes next to the call button. 3. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. It even announces mute on, mute off so it is recognizing the mute action. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more Probably it also affects another setting, but I have no negative impact. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. I, unfortunately, do not have an Opencomm device. Thanks, disabling HD voice worked! It continutes as long as I have a call open. I had the same issue. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. I'm determined to help you find the best headset for your unique situation. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. Another thing to check is whether it's paired with more than 1 device? This also worked for me but on a Voyager Edge. Many thanks, this worked for me. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). How do you disable mute and unmute audio feedback? - Cisco I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Cookie Policy The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. 1. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. I am using Jabra Ninja headset. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. I also have the same exact issue (In my case, also happen to use Aftershokz). This is the third headset that they change me in warrantly. This is common with your model and the Plantronics Legend. BT600: After setting device to mute on it fires back mute off Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! - edited i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. You can test it by just covering the holes with a finger. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). Dave Blankenship.