RV Wife. Please contact us to verify info, and to check availability as our inventory changes rapidly. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Please note - there could be multiple recalls for a specific model RV. As of today, the coach has only ***** miles on the coach. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. 2017 Thor Challenger XE Rear and side cameras and radio not working. Note that complaint text that is displayed might not represent all complaints filed with BBB. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. A representative has been notified and will be with you shortly. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Fort Wayne, Indiana, United States. We strive to ensure all pricing and information contained in this website is accurate. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. My husband was ill and could not drive the coach to *******. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. At this time Im satisfied that they Thor Motor Coach has reached out. Our BIGGEST Class C is HERE!! Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. You are using an out of date browser. What have you tried so far? We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Then to ********* in ****. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Speaker Location(s) Interior / Exterior. Call 248-662-9910 or fill out the contact form to learn more. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! No. Listed 27 weeks ago in Cass . We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. And one, Don't Miss Paradise Oaks RV Resort In Florida. Of course, at our expense. BBB Business Profiles may not be reproduced for sales or promotional purposes. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. He moved to a new position. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . Any price listed excludes sales tax, registration tags, and delivery fees. State: Texas. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Solar panals not bolted properly to roof.Propane sensor faulty. Thor Motorcoach Logo linking to Home Page. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Number Of Radios. Step inside and find a 68" jackknife sofa to the right of the entry door. Wondering if the converter is shot. You might find those release tools with the manual for the radio. There is a special tool (like a shiv) that you use to release both sides. Save. Ill keep taking all suggestions and look a while longer. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Thanks for the replies. BBB Business Profiles are subject to change at any time. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Based on the pictures provided to us, there is no repair to be made. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. He was so laid-back and his knowledge was extensive on the motorhome. Seal leaks and causes extreme noise when driven at highway speeds. CD Player. Then I tried the GFI in my 29m bathroom. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). The pivotal combination of large Class A amenities with more power than a typical Class B RV. We make the transition smoother with this free Owners Guide. Listed 15 hours ago in Camp Verde, AZ. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. I had to send the slide out for access. Onan onboard generator. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Generator in photo not included. We want the work to be done correctly. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . 01/03/2023. It seems each Thor MC plant wires the radios differently. drivers window was installed bad. It was amazing! How can these issues that were reported to Thor when our coach was new, now be null and void? Then ***** struck, with travel restrictions in place. *All RV prices exclude tax, title, registration and fees, including documentary service fees. Check whether the batteries are charged enough. My front radio has two fuses. **** has already sent the flooring. We have acted in good faith throughout this entire ordeal. in fuel costs), then **** will kindly deduct the $2,000. Your actual payments may vary. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. The $1,000.00 bid they accepted. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. This dealer in **** miles away so thats not happening. We have endured a long and arduous journey. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. This is an independent, unofficial site. All standard features and specifications are subject to change. {priceLabel}: Not just one but every single seat in . I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. ********************************* became Retail Warranty Supervisor in April of 2022. Junior Member. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. We had one of our **************** Representatives reach out, the below follow up was provided. International Association of Better Business Bureaus. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. bunk bed. Save. You probably have to pull the radio out to find it. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Just for good measure, recheck those easy to access fuses in the panel in the coach. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. RVers Ask: What's The Best Way To Sell An RV? The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Brought the coach home. This Class C is located in Mesa, Arizona and is in good condition. we do not have any videos here. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. This allows the radio to run with the ignition key off. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. We have only Put 2400 miles on since we bought it. MSRP Price: $157,576. $5,000. We have spent more than three years trying to get these issues resolved. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is NOT a new claim. See dealer for details. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Planning pet-friendly trips can be ruff when you don't know what to pack! Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. VIN #*****************. Thor motor coach four winds 24 f e350 chassis. Arriving at our destination we set up to dry camp. 40,000 miles. What's The Best Cordless Vacuum For RVers? Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Begin with this one! Another for $6,500.00 from *************** in ***********, **. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. We have pictures we can send if you want. Learn More Class B Exterior 32" TV. Worked with ******************* until **** when he moved to a new position. From the time we purchased the coach we have only driven a total of ***** miles. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Ill keep taking all suggestions and look a while longer. This price is only valid for 24 hours from. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Took a good 2 hours drive and they are still dead. Most of the issues listed on pdf ************************************************************** 2021. Brand: Thor Motor Coach. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. 2 lead acid batteries. Wheel sensors for air pressure not working. The best of Class A amenities and more power than a Class B. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. We have a water leak and it has caused extensive damage. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. Surround Sound. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Thanks for the suggestion. JavaScript is disabled. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Paint. We are well aware that the coach is off warranty. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Not sure where the in line fuse is located any help locating would be appreciated. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This has gone on for far too long. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This is truly a manufacturer defect. Meet the redesigned A.C.E. 40 gallon fresh water tank. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. THOR #2187. I left my parking lights on overnight, and it killed the car and house batteries. Mr. ******** needs to arrange pick up with the **** dealership. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. Fill out this quote form and we'll get back with you as soon as possible. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". My Thor dash radio is also powered by the house battery. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). ft. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. If Tristen needs additional documentation, I will also be happy to send it. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Mercedes-Benz 10.25 in. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. And not have heard from them. You may also call **** at ************ for them to better assist you in finding service. He considered this an open case. Watch on. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Your luxury Mercedes Sprinter motorhomes. ****** informed me that Id have to get an estimate for each of the defect items. Across from the sofa is a booth dinette. I have looked and checked all connections and fuses I can find. Number Of Discs. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Apparently, they couldn't come to an agreement with ****. ******* also says we would NOT be reimbursed for any travel expenses. After ******* ***** had our coach for almost a year. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. It is the original claim. She agreed to wait till it is safe to drive the coach to get the estimates. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. bunk above drivers compartment has failing motor brakes. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Complete this form and we'll contact you with our wholesale price. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. We have contacted the customer to investigate the root cause of the concern. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. You must log in or register to reply here. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Thor Motorcoach Logo linking to Home Page. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Immediately I had power to my Axxera. After changing the engine battery the radio and backup camera will not work. We want **** to act in good faith and resolve these longstanding issues. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. It has been sitting for a year. The A.C.E. Diesel and gas-powered chassis options. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. WHO IS RIGHT? He made us feel at ease during the whole process. It's been non-stop. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Thurmont, MD. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Select the desired vehicle below to view all the recalls for that particular make & model. The claim is currently under review, you should hear back from your rep by the end of this week. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Hello all, new to the forum and a first time RV owner. 2016 Freedom Elite 28H with a Axxera radio. Description. Discover the necessary items to make this an unforgettable adventure! The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. 26 gallon black water tank and 31 gallon grey water tank. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Like most: We went on our first trip this past weekend. Add distilled water only. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Across from the bed there is even a place for an optional 32" LED TV. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Across from the sofa is a booth dinette. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. 5 seatbelts. from Thor Motor Coach. I have hundreds of emails relating to our continued attempts to get these issues resolved. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! The pictures submitted to us show no concern of factory defect to the roof. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Cab-Over Bunk. Jumping through hoops. We need this rv fixed asap. Do you need a one-stop shop for all things RV-related? THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Anyone know exactly where the fuse may . Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new.
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